Hotpoint Customer Service Job Kenya

Call Centre-Customer Service Representative Jobs At Hotpoint

Job title : Call Centre-Customer Service Representative
Department : Service Centre
Reporting to : Service Centre Manager
Job location : Head Office, Nairobi, Sarit Centre


Job Summary
Answer phones to respond to general customer inquiries and customer complaints. Project a professional company image through phone interaction. Make both inbound and outbound calls.

Customer Service Job Responsibilities

• Answer phones and respond to customer requests.
• Open and update job cards into the system and update customers on the same.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Carry out happy calls
• Recognize, document and alert the supervisor of trends in customer calls and keep track on the same
• Recommend process improvements.
• Collect data for use NPS (Network Promoter Score) analysis Other duties as assigned.

Qualifications For Customer Service Jobs In Kenya

• Basic reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Professional verbal and written communication skills.
• Good teamwork skills and ability to work unsupervised.
• Ability to work quickly and under pressure
• Foreign language skills a bonus
• Professional attitude and persona.

How To Apply
Applicants to send CV and cover letter to careers@hotpoint.co.ke before 31st July, 2015