Kenya Bankers Association Jobs: Team Leader Support Analyst

Team Leader Support Analyst Job at KBA

Our Client, The Kenya Bankers Association, recognizing the central role of the banking industry in the payment system, established the Integrating Payment Systems (IPS) project in 2012 to address the challenge of creating a more integrated retail payment system in Kenya.  Provisionally named the Kenya Interbank Transaction Switch (KITS), this is a system envisioned to provide the banking industry with a platform to significantly improve the sharing of payment system infrastructure, provide a seamless inter-bank settlement mechanism thereby managing settlement and liquidity risks.  The Association has settled on a technology solution provider and embarked on its implementation.

They are now inviting applications for dynamic professionals to fill in the following position in their Nairobi office:

Team Leader Support Analyst Job at Kenya Bankers Association

Reporting to the Chief Information Officer, this is a position responsible for optimally managing the Data Centre in terms of infrastructure, security, consumables, networks and personnel.  The incumbents will also be responsible for providing operational implementation, management and support for all services provided to clients 24/7, ensuring SLA’s are met and client satisfaction is guaranteed.


Principal Accountabilities:

• Acting as the interface between IT Operations and Development on program and IT Operations and IT Infrastructure on hardware and network configurations and implementations
• Managing new bank IT take – on implementations and IT Operations and internal/external clients in respect of processing problems
• Providing training on the Operations Control Centre functions to bridge IT operators
• Operating as per laid down operational processes i.e. Start of Day, End of Day, Command Execution, activating jobs, etc
• Monitoring of all services, including networks, as per the laid down thresholds and standards defined in the application standards for abnormalities and out of line occurrences to ensure the products perform to the SLA's for both the production and Disaster Recovery Planning site
• Logging of incidents in an accurate and informative manner as and when they occur.
• Communicating and assisting bank customer counterparts relating to operational problems and queries
• Partaking in Disaster Recovery and Business Resumption Planning activities under the direction of the Chief Information Officer

Qualifications, Experience and Knowledge

• Degree in IT/Engineering/Computer Science or related field
• ITIL V3 Certified
• Expert knowledge of Linux Operating System ( Red Hat Linux)
• Working knowledge of Windows Operating System
• Knowledge of Oracle Relational Database Management System Operations
• A minimum of 6 years’ experience as IT Helpdesk Support in a complex working environment with at least 2 years as IT Support Manager in a financial industry
• Proven experience in managing Incidents/Problem
• Proven experience managing a team of operators in a shift environment
• Experience in managing Preventive Maintenance Calendar is a plus
• Experience with Tieto Card Management Solutions is an added advantage
• Strong leadership, management and team building skills 

How to apply: 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 8th July 2015 stating clearly the position applied for on the subject line, current and expected remuneration, daytime telephone contacts and addresses of three referees, two of which should be professional referees. Only shortlisted candidates will be contacted. For detailed information on the above vacancies, please visit www.virtualhr.co.ke