Customer Service Officer Job Kenya

Customer Service Officer – 6 Months renewable Contract( 1 position)

Job Information

Job Summary

Reporting to the Chief Executive Officer, the job holder will be responsible for all front office operations.

Customer Service Officer Job Duties and Responsibilities

• Respond promptly to customer inquiries/ complaints received through personal visits, telephone, email and any other media.
• Implement recommendations of the customer satisfaction surveys conducted by the Fund
• Prepare quarterly reports on customer complaints resolution using guidelines provided by the Commission on Administrative Justice
• Oversee front office services
• Any other duty as directed by the Chief Executive Officer

Qualifications, Knowledge and Experience for Customer Service Officer Jobs in Kenya

• A Degree in Customer Service/ public relations (preferable)
• At least 1 year experience in a similar position
• Proficient in computer application
• Must be able to exhibit good interpersonal skills

Those fulfilling the requirements of the positions should submit their applications together with a detailed CV and all relevant testimonials stating current position, current and expected salary , telephones and email contacts of three references, personal email address and daily telephone contacts.

All applications should reach the undersigned by: 10th July 2015 at 1700 hours.

All applications should be addressed to:
The Chief Executive Officer
Youth Enterprise Development Fund,
P.O. Box 48610-00100
NAIROBI.

OR

hr@youthfund.go.ke

Youth enterprise development fund is an equal opportunity employer. Potential male and female candidates with Disabilities are encouraged to apply.

Only shortlisted candidates will be contacted