Customer Relations Executive Jobs in Kenya

Latest Customer Relations Executive Careers in Kenya

Title: Customer Relations Executive
Function/Department: Customer Relations
Reporting to: Customer Service Manager
Deputy in case of absence: Team Leader Customer Relations
Direct Reports: None

Job Purpose Statement
Ensure world class customer support and care for our customer and interact, respond and follow up on any issues raised by the clients

Targets and Responsibilities

• Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
• Handle walk in customers
• Customer education on products
• Interact, respond to and follow up on all queries and comments
• Investigating and resolving clients complaints /issues
• Keeping accurate records of discussions or correspondence with customer
• Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Skills and Attributes

• High energy levels
• Highly motivated for Customer Service
• Excellent interpersonal and communication skills
• Exceptional planning and organising skills
• Knowledge of products and services
• Excellent time management skills
• Ability to work well with other members of staff and flexibility to undertake other additional responsibilities. 

Requirements 

• Bachelors Degree in Communication/ PR/ Customer Service or related course  
• Experience in Customer Service ( more than 1 year) 

How to Apply:
Send resume to recruit@ringier.co.ke by 4th September 4th September 2015 
Only shortlisted candidates will be contacted.