Thursday, April 16, 2015
Call Center Supervisor (Sup caller) - Kenya
Location: Nairobi
Industry: Health
Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market.
The Ideal candidate MUST have at least 5-7 years similar experience in any International Inbound / Outbound marketing & sales campaign.
Someone from Healthcare, Insurance, Pharmaceuticals or other Service Industry is more eligible for this position.
Location: Nairobi
Industry: Health
Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market.
The Ideal candidate MUST have at least 5-7 years similar experience in any International Inbound / Outbound marketing & sales campaign.
Someone from Healthcare, Insurance, Pharmaceuticals or other Service Industry is more eligible for this position.
Key Tasks and Responsibilities
- The incumbent would be responsible to handle call-closings, Business wrap up and handle key business calls.
- Manage the entire show and stand responsible for the effectiveness and the Call economy.
- Maintain standard AHT (average Handling Time).
- Do Call Barging; take Mock calls, Quality Reporting.
- Call statistics and manage Caller efficiency by giving Training, Tailor make scripts as and when required for the Campaigns.
Qualification and Experience
- Should be a Graduate with good knowledge of IT systems ( Like server, Soft / hard Dialer and Telephonic gazettes)
- Excellent Communication skills in English.
- Local language is an absolute preference.
- Outstanding organization and planning skills.
- Self driven with high level of integrity and professionalism.
Call Centre Manager
Location: Nairobi
Industry: Health
Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market.
They are seeking to recruit a Call Centre Manager.
The Ideal candidate MUST have at least 4 years experience with excellent skills in Talent acquisition.
Key Tasks and Responsibilities
- Recruitment for his/her executives/ team members
- Design and suggest the training plan
- Define the marketing model/architecture
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Qualification and Experience
- Minimum 4 years experience in similar role
- Excellent communication skills
- Minimum of Degree in HR, Communication, Public Relations or Marketing
- Should be between 24-28 years
- Outstanding organization and planning skills.
- Self driven with high level of integrity and professionalism.
- Good Interpersonal skills and an eye for smart observation.
To apply, send your CV and cover letter to recruit@flexi-personnel.com before noon 18th April, 2015.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
